Inbox
Running your customer inbox with AI drafts and human approval
A day in a shared inbox: email and social comments in one list, AI drafts written with the order in front of them, and a person who approves every send.
What we do
Replies drafted from the order. Sent when you say.
Email, helpdesk tickets and social comments in one inbox. The AI reads the order, the shipment and the policy, drafts the answer, and waits for a click. Trusted categories auto-send.
Inbox
Grounded in the order.
Every draft cites the order, the shipment and the policy it used. No guessing.
The customer's full context.
Orders, shipments, lifetime value and past conversations beside every thread.
Approve, edit or escalate.
One click to send. Categories you trust can auto-send. Anything sensitive goes to a person.
Social comments, answered.
Facebook, Instagram and YouTube comments land in the same inbox with a drafted reply. Spam and abuse on Facebook and Instagram can be hidden in one click.
Modules
The modules behind it.
Customer Communication
Communications Center
Email, support tickets, and social comments in one shared inbox. AI drafts replies in your voice, and you decide what sends itself.
Customer Communication
Gmail
Connect Gmail with Google sign-in. Mail syncs in, replies thread correctly, and you choose what the shared inbox may do.
Customer Communication
Gorgias
Every ticket syncs in. AI drafts appear in Gorgias as private notes, or approve and send from Orkie.
Customer Communication
Zendesk
Tickets and comments sync into the shared inbox. Approved drafts post back as public replies or private notes.
Advertising
Facebook & Instagram
Send verified conversions to Meta, sync spend for real ROAS, answer comments from one inbox, and create campaigns that start paused.
Content & Social
YouTube
Sync your channel, answer comments from the shared inbox, match videos to products, and see which videos are linked to sales.
Make it yours
Customize the workspace.
Every workspace starts from the same catalog and ends up different. Three ways to make it yours.
Connect Claude or ChatGPT
Talk to the workspace in plain English. Ask for reports, changes and builds. Everything it changes waits for your yes.
Add modules from the catalog
Pixel, ads, feeds, email, CRM, inbox, video, finance. Install what you need; each one shares data with the rest.
Build a custom module
A dealer portal, a fitment checker, an ERP link, your own Shopify app. Describe it and it gets built into your workspace.
Questions
Which channels?
Gmail, Microsoft 365 and other email over IMAP, Gorgias and Zendesk, SMS, plus Facebook, Instagram and YouTube comments.
Will it answer wrong?
Drafts cite their sources and wait for approval. You decide which categories may auto-send.
Does it learn our policies?
Yes. Policies and answers live in the workspace knowledge base that drafts read from.
From the blog
Read more about it.
CRM
A CRM built from your pixel and your inbox
Audiences from behavior rather than uploads, journeys the inbox can see, and outreach where consent is checked at the moment of sending, every time.
See it on your own business.
Talk to us, or start with the pixel. Call 1-877-ORKIE-15.