# Orkie

> Orkie is an AI operations platform for online businesses. Each business gets a private workspace with installable modules: a first-party pixel with multi-touch attribution, product feeds, ad connectors (Google, Microsoft, Meta, TikTok, LinkedIn, ChatGPT Ads), a CRM, a shared inbox with AI drafts, projects, YouTube/TikTok/Instagram connectors, Shopify and BigCommerce connectors, QuickBooks, Slack and more. Orkie's operator team runs the work with the client. Owners can talk to their workspace from Claude or ChatGPT through Workspace MCP; anything that messages a customer or changes spend waits for a person's approval.

Best for: mid-market ecommerce businesses (roughly $1M to $50M a year) on Shopify or BigCommerce with a lean team and real ad spend, the agencies that run businesses like that, and B2B, service and hospitality businesses that want the same workspace. There is no self-serve signup: the calls to action are a call with the team (https://orkie.ai/talk/) and a pixel install request (https://orkie.ai/pixel/).

## Key pages
- Home: https://orkie.ai/
- The story (pixel first, then feeds, outbound, scale): https://orkie.ai/story/
- Agencies (a workspace per client): https://orkie.ai/for/agencies/
- What we do: https://orkie.ai/what-we-do/feeds-and-campaigns/, https://orkie.ai/what-we-do/get-found/, https://orkie.ai/what-we-do/email-and-crm/, https://orkie.ai/what-we-do/inbox/, https://orkie.ai/what-we-do/creative-and-video/, https://orkie.ai/what-we-do/related-products/, https://orkie.ai/what-we-do/ai-assistant/, https://orkie.ai/what-we-do/smart-ai-routing/, https://orkie.ai/what-we-do/custom-modules/
- How it works: https://orkie.ai/how-it-works/
- How it works together (the pixel, feeds, related products, CRM audiences, the Outbox and the company brain on one set of data): https://orkie.ai/how-it-works-together/
- Module catalog: https://orkie.ai/modules/
- Pixel Analytics: https://orkie.ai/modules/pixel/ — Know who your visitors are and which ads really sell
- CRM: https://orkie.ai/modules/crm/ — Spot your best prospects and follow up with them at the right time
- Communications Center: https://orkie.ai/modules/comm-center/ — Every customer conversation in one inbox, with AI that drafts for you
- Creative Studios: https://orkie.ai/modules/creative-studios/ — Turn your videos and products into content, ready to approve
- Data Pipeline: https://orkie.ai/modules/data/ — Move, clean, and organize your data so every module can use it
- Google Ads: https://orkie.ai/modules/google-ads/ — Feed Google real sales and fix tracking so your ads learn faster
- Google Search Console: https://orkie.ai/modules/google-search-console/ — See what you rank for and what to fix next
- Gmail: https://orkie.ai/modules/gmail/ — Your Gmail inside the shared inbox, with you in control
- Projects: https://orkie.ai/modules/projects/ — Tasks, chat, and AI teammates in one place
- YouTube: https://orkie.ai/modules/youtube/ — Put the right videos on your product pages and know which ones sell
- Facebook & Instagram: https://orkie.ai/modules/facebook-instagram/ — Real sales back to Meta and every comment answered
- TikTok: https://orkie.ai/modules/tiktok/ — Send TikTok real sales and keep spend honest
- LinkedIn: https://orkie.ai/modules/linkedin/ — Count LinkedIn in your return on ad spend
- Microsoft Ads: https://orkie.ai/modules/microsoft-ads/ — Real sales back to Microsoft and tracking fixed automatically
- Google Merchant Center: https://orkie.ai/modules/merchant-center/ — Know the moment a product is disapproved
- ChatGPT Ads: https://orkie.ai/modules/chatgpt-ads/ — Real sales back to ChatGPT Ads, with spending limits
- Shopify: https://orkie.ai/modules/shopify/ — Your store, live in Orkie, with pop-ups and offers that protect margin
- BigCommerce: https://orkie.ai/modules/bigcommerce/ — Your BigCommerce store live in Orkie, with attribution built in
- Slack: https://orkie.ai/modules/slack/ — Get told in Slack when something happens
- Gorgias: https://orkie.ai/modules/gorgias/ — AI-suggested replies inside Gorgias, with a full history in Orkie
- Zendesk: https://orkie.ai/modules/zendesk/ — AI-drafted replies for your Zendesk tickets
- IMAP/SMTP Email: https://orkie.ai/modules/imap-smtp/ — Any mailbox in the shared inbox, sent through your own server
- Microsoft Mail: https://orkie.ai/modules/microsoft-mail/ — Microsoft 365 and Outlook mail in your shared inbox
- AI Assistant: https://orkie.ai/modules/ai/ — An assistant that answers from your business and asks before it acts
- AI Store Shopper: https://orkie.ai/modules/ai-store-shopper/ — Find out why a product is not selling, then check if the fix worked
- Acumatica ERP: https://orkie.ai/modules/acumatica/ — Your ERP stock and orders, visible to the assistant and your store
- Workspace MCP: https://orkie.ai/modules/workspace-mcp/ — Tell Claude or ChatGPT what you want and it does it in your workspace
- QuickBooks: https://orkie.ai/modules/quickbooks/ — Count phone and in-person sales in your marketing results
- SMS: https://orkie.ai/modules/sms/ — Text customers from the same place you email them
- Newbook: https://orkie.ai/modules/newbook/ — Bring bookings and guests into your marketing picture
- The Pixel: https://orkie.ai/pixel/
- Who it's for: https://orkie.ai/for/ecommerce/, https://orkie.ai/for/shopify/, https://orkie.ai/for/bigcommerce/, https://orkie.ai/for/retail/, https://orkie.ai/for/hospitality/, https://orkie.ai/for/b2b/, https://orkie.ai/for/services/, https://orkie.ai/for/agencies/
- How it works together (the flywheel): https://orkie.ai/how-it-works-together/
- Videos: https://orkie.ai/videos/
- How to start: https://orkie.ai/pricing/
- Customers: https://orkie.ai/customers/
- About: https://orkie.ai/about/
- Contact: https://orkie.ai/contact/

## How the pieces work together (the flywheel)
1. Track every visitor and sale: Every visit, product view and verified order, counted on your own site by the Orkie pixel. Result: You know what really sells.
2. Your products, services and data, everywhere: What you sell and the data behind it, cleaned up by AI and sent to Google, Microsoft, Meta, TikTok and ChatGPT. What sells gets pushed; what only draws clicks gets pulled. Result: Ad budget follows real orders.
3. Smarter service and product suggestions: "Goes with" and "you may also like" follow your rules, for products and services, and you can see what they sell. Result: Bigger orders you can measure.
4. Ads to the right people: Your real buyer lists become ad audiences on Google, Meta and TikTok, consent checked. Result: Stop paying to reach people who already bought.
5. Emails that bring customers back: One personal email about what each customer looked at, left behind or is ready to buy again. Result: Customers come back.
6. Work that gets done: Every task, approval and project on one board, shared by your team and your AI agents. Result: Nothing slips, and your team gets time back.
7. A company brain that remembers: It keeps what worked, what didn’t and why, and feeds it into the next campaign, the next email and the next task. Result: Every turn starts smarter.
The company brain feeds what it learns back to the pixel, the feeds and the next email, so each turn starts smarter. Details: https://orkie.ai/how-it-works-together/

## What customers say
- Lorin, Great Furniture Deal (Ecommerce): "Rich and our Orkie workspace are always watching which products are selling, and the campaigns move with them. When a brand starts picking up, it's getting pushed within hours, not weeks. And when a number doesn't look right, Rich tells me what's really going on."
- Sabina, Hott Exhaust (Ecommerce): "Our catalog is a headache, with fitment and California rules on top of it. Ed and Rich work with me directly. Our workspace keeps the supplier data flowing into the store, Orkie built us a custom add-on that puts the right oversize handling fee in the cart based on each part's size, and now they're building a check so parts we can't ship to California can't be ordered. It feels like having our own team."
- Larry, House of Holiday (Ecommerce): "Christmas is our whole year. The Orkie team runs our ads all season and builds our holiday landing pages, and our workspace tracks every order the ads bring in, so the weekly report tells me exactly where we stand and what's actually selling."
- Gary, North Fork Resort (Hospitality): "We're a resort, and they built our workspace around how we actually work: guest check-in, our owner portal, our bookings, and the sales desk they're building for our team, all in one place. Gregg and Bryan listen first, then build it. It's our system, not something we had to bend to fit."
- Jonathan, WNW (B2B services): "Gregg's team handles our marketing and our website, and they're bringing AI into how our whole company works. They're people first. They learn how we do things, then let AI take over the parts that slow us down."
- Jesse, Torque King (Ecommerce): "We switched from Klaviyo to Orkie for email and haven't looked back. Our workspace sees what each customer looked at, so every email is about their parts, and Gregg and Bryan built it with us, not just for us. It costs us less and our email revenue is up. In the first ten days, abandoned-cart emails alone brought in seven orders."
- Marc, Out East Marketing (Agency): "As a content agency, we juggle a lot of clients and a lot of moving parts. We're moving our work into our own Orkie workspace, with every project and task in one place and AI helping us keep it all moving. And Gregg's team treats us like part of their team."
- Teddy, PremiereRad Solutions (B2B services): "I'm a rad tech who started a staffing company, not a web person. Orkie and the team are building our new site with me, and the AI company brain learns how our business works, so the blog posts from their creative and design studio sound like us and answer what facilities and techs actually ask. They connected Google Search Console too, so now we can see how people are finding us."
- Nick, Master Spa Parts Online (Ecommerce): "Filters and parts are our business, and the numbers have to be right. Rich runs our Google and Microsoft campaigns, Ed keeps our product feeds clean, and our Orkie workspace tracks every order, so we know what's really selling. Every week I ask Claude for our numbers straight from the workspace, and when something doesn't add up, the team digs in and tells me what's really going on. We just started on the Outbox too, so our emails will be about the exact filter or part each customer needs, right when they need it."
- Robbie, RY Enterprise (Agency): "I run the ads for my retail clients, and I need numbers I can stand behind. Each client gets its own Orkie workspace with the pixel, the product feed and a projects board, so I see which campaigns really bring in orders instead of what the ad platforms claim, and now we're bringing in the phone orders too. Ed works with me whenever a client needs help in the workspace, so I can stay on the ads."
All quotes: https://orkie.ai/customers/

## Knowledge base
- What is an Orkie workspace?: https://orkie.ai/kb/what-is-a-workspace/ — Your private home for tracking, customer data, campaigns, and an AI assistant. Here is what lives inside and who can see what.
- How modules work: https://orkie.ai/kb/how-modules-work/ — Modules are the apps inside your workspace. Install what you need, connect an account, and they start sharing data with each other.
- Talking to your workspace with Claude or ChatGPT: https://orkie.ai/kb/talking-to-your-workspace-with-claude-or-chatgpt/ — Connect Claude or ChatGPT once and ask your workspace anything. Reports, campaigns, and approved actions, with guardrails built in.
- How the pixel works: https://orkie.ai/kb/how-the-pixel-works/ — First-party tracking for your store or website. What the pixel records, how it respects consent, and why owning the data matters.
- Attribution explained: https://orkie.ai/kb/attribution-explained/ — The attribution models Orkie offers, how lookback windows work, why each sale is counted once, and how to reconcile with platform reports.
- The shared inbox and AI drafts: https://orkie.ai/kb/the-shared-inbox-and-ai-drafts/ — One inbox for every channel, AI drafts grounded in real order data, and approval settings you control inbox by inbox.
- CRM, audiences, and consent: https://orkie.ai/kb/crm-audiences-and-consent/ — Contacts, companies, journeys, deals, and audiences in one customer index. Consent is checked at send time and activations need approval.
- Orkie for agencies: https://orkie.ai/kb/for-agencies/ — One login, a workspace per client, shared playbooks, honest reporting, white-label options, and operators who extend your team.
- Custom modules and integrations: https://orkie.ai/kb/custom-modules-and-integrations/ — Anything you can describe can become a module. Connectors for ERPs, helpdesks, QuickBooks, Slack, and API keys for your own tools.
- Security, privacy, and data ownership: https://orkie.ai/kb/security-privacy-and-data-ownership/ — Your data stays in your workspace and belongs to you. How access, consent, approvals, audit trails, and deletion work at Orkie.
- Getting started with Orkie: https://orkie.ai/kb/getting-started/ — Your first 30 days: first call, workspace created, pixel installed, accounts connected, first report, first campaign, and operator check-ins.
- Frequently asked questions: https://orkie.ai/kb/faq/ — Fifteen short answers about who Orkie is for, what it supports, how operators work, and how to get started.

## Blog
- Related products that actually fit: https://orkie.ai/blog/related-products-that-actually-fit/ — Most "you may also like" widgets guess. Set related-product rules in plain words, like same brand or parts that fit, and measure what they really sell.
- How to get your products into ChatGPT answers: https://orkie.ai/blog/how-to-get-your-products-into-chatgpt-answers/ — What AI assistants read, how to feed them one clean catalog, and how to see the sales ChatGPT, Gemini and Perplexity send you.
- How Orkie's pieces work together: https://orkie.ai/blog/how-orkies-pieces-work-together/ — The pixel steers the feeds, measures related products and tells the Outbox what each shopper left behind. CRM lists become ad audiences. The company brain keeps learning.
- How agencies run many stores from one place: https://orkie.ai/blog/how-agencies-run-many-stores-from-one-place/ — A private workspace per client, playbooks that carry across accounts, and reporting that reconciles to each store's real orders, not platform claims.
- A CRM built from your pixel and your inbox: https://orkie.ai/blog/crm-built-from-pixel-and-inbox/ — Audiences from behavior rather than uploads, journeys the inbox can see, and outreach where consent is checked at the moment of sending, every time.
- YouTube, TikTok and Instagram for stores: which videos actually sell: https://orkie.ai/blog/youtube-tiktok-instagram-which-videos-sell/ — Map videos to products, put the right video on the product page, and read the sales association honestly with direct, assisted and unknown labels.
- Sending verified orders back to Google and Microsoft: https://orkie.ai/blog/sending-verified-orders-back-to-google-and-microsoft/ — Why the platforms should bid on your real sales. How verified uploads, hashed identifiers, refunds and consent work between the pixel and your ad accounts.
- Talking to your store from Claude or ChatGPT: https://orkie.ai/blog/talk-to-your-store-from-claude-or-chatgpt/ — The questions an owner can ask, the actions they can take, the approvals that gate them, and how custom work gets built from the same chat window.
- Running your customer inbox with AI drafts and human approval: https://orkie.ai/blog/customer-inbox-ai-drafts-human-approval/ — A day in a shared inbox: email and social comments in one list, AI drafts written with the order in front of them, and a person who approves every send.
- One catalog, every channel: how feed quality decides who sees your products: https://orkie.ai/blog/product-feed-quality-one-catalog-every-channel/ — The channel reads your feed, not your store. One prepared catalog, rules written once, outputs per channel, and labels built from what the pixel says sells.
- How a store uses multi-touch attribution to move budget: https://orkie.ai/blog/multi-touch-attribution-moving-budget-between-channels/ — Read first click, last click and position-based side by side, then move money between Google, Microsoft, Meta and TikTok one bounded step at a time.
- Installing a pixel on your own domain: what changes in week one: https://orkie.ai/blog/installing-a-first-party-pixel-what-changes-in-week-one/ — Sessions, sources, orders matched and the ad-blocker gap. A day-by-day walk through the first week after a first-party pixel goes live on a store.
- Why every ad platform claims the same sale: https://orkie.ai/blog/why-every-ad-platform-claims-the-same-sale/ — Google, Meta and TikTok each count the sale they touched. Why the numbers overlap, what the tags miss, and how a pixel on your own domain gives you one count.

## Facts
- Founded 2012 as Sales & Orders; Orkie launched 2026.
- Google Premier Partner awards (2017 to 2019), Microsoft Advertising Partner awards (2019 to 2021), BigCommerce Technology Partner award (2020).
- Contact: hello@orkie.ai, 1-877-ORKIE-15 (+1-877-675-4315)