Customer Communication
AI-suggested replies inside Gorgias, with a full history in Orkie
Gorgias syncs every ticket and its full history, including internal notes and attachments. AI drafts a reply and posts it into the ticket as a private note labeled as a suggestion, so agents keep working in Gorgias. You can also approve and send the reply from Orkie, and it lands in the same Gorgias ticket.
Best for: Support teams on Gorgias who want AI drafts without changing how agents work.
The five things Gorgias does for you
1
Drafts appear inside Gorgias
Suggested replies land as private notes on the ticket. Revisions update the same note.
2
Full history synced
Every channel, open and closed, one year back by default, with notes and attachments.
3
Send from Orkie if you prefer
Approve a draft and it goes as a real email, threaded into the ticket.
4
Near-instant updates
With the optional webhook, changes show within seconds.
5
Nothing changed behind your back
Ticket status is never changed by Orkie.
How you use it
You say to Claude or ChatGPT
“Draft replies for every open Gorgias ticket about shipping delays.”
What comes back
- Drafts appear inside Gorgias. Suggested replies land as private notes on the ticket. Revisions update the same note.
- Full history synced. Every channel, open and closed, one year back by default, with notes and attachments.
- Send from Orkie if you prefer. Approve a draft and it goes as a real email, threaded into the ticket.
Works with
Modules that pair well with Gorgias.
Communications Center
Email, support tickets, and social comments in one shared inbox. AI drafts replies in your voice, and you decide what sends itself.
AI Assistant
Private chat grounded in your own data, with sources. Set its voice, control what it does, and approve every change it prepares.
CRM
One customer record built from your site, store, and inbox. Find good prospects, group them by what they did, and email them with consent checked.
Shopify
Orders and customers in real time, one-search customer context, storefront pop-ups and discounts with margin checks, and back-in-stock emails.
Make it yours
Customize the workspace.
Gorgias is one module. Add the others you need, talk to all of them from Claude or ChatGPT, or ask for one that does not exist yet.
Connect Claude or ChatGPT
Talk to the workspace in plain English. Ask for reports, changes and builds. Everything it changes waits for your yes.
Add modules from the catalog
Pixel, ads, feeds, email, CRM, inbox, video, finance. Install what you need; each one shares data with the rest.
Build a custom module
A dealer portal, a fitment checker, an ERP link, your own Shopify app. Describe it and it gets built into your workspace.
Questions
About Gorgias
Which channels can it send on?
Email only. Chat, SMS, and social are visible but replied to in Gorgias.
Should I connect early?
Yes. Gorgias archives old email content, and Orkie can only copy what still exists.
Will it clash with Gorgias AI Agent?
It can. Gorgias may auto-reply before anyone reads the note, so pick one.
See Gorgias on your own data.
Talk to us and we will show this module running on your business, not a sample account. Call 1-877-ORKIE-15.