Customer Communication
Microsoft 365 and Outlook mail in your shared inbox
Microsoft Mail connects Microsoft 365 or Outlook accounts with Microsoft sign-in, personal or organizational. Mail syncs on a schedule you control, you send and draft from the platform, and four switches decide what the shared inbox may do. A plain health badge and a checklist tell you what is wrong and who can fix it.
Best for: Teams on Microsoft 365 who want customer email in the shared inbox.
The five things Microsoft Mail does for you
1
Connect with Microsoft sign-in
Works for personal Outlook and organizational accounts.
2
Mail synced on your terms
Set the interval, lookback, and folders, or sync now.
3
Send and draft from the platform
Drafts can save to your Microsoft Drafts folder.
4
You decide what the inbox may do
Separate switches for read, sync, draft, and send.
5
Health you can read
Healthy, Degraded, or Failing, with a checklist of what is missing.
How you use it
You say to Claude or ChatGPT
“Pull in the shared support mailbox and draft replies to anything unanswered.”
What comes back
- Connect with Microsoft sign-in. Works for personal Outlook and organizational accounts.
- Mail synced on your terms. Set the interval, lookback, and folders, or sync now.
- Send and draft from the platform. Drafts can save to your Microsoft Drafts folder.
Works with
Modules that pair well with Microsoft Mail.
Communications Center
Email, support tickets, and social comments in one shared inbox. AI drafts replies in your voice, and you decide what sends itself.
CRM
One customer record built from your site, store, and inbox. Find good prospects, group them by what they did, and email them with consent checked.
Workspace MCP
Connect your own assistant to Orkie. Ask questions, change ad budgets with one yes, match videos to products, and handle email.
Make it yours
Customize the workspace.
Microsoft Mail is one module. Add the others you need, talk to all of them from Claude or ChatGPT, or ask for one that does not exist yet.
Connect Claude or ChatGPT
Talk to the workspace in plain English. Ask for reports, changes and builds. Everything it changes waits for your yes.
Add modules from the catalog
Pixel, ads, feeds, email, CRM, inbox, video, finance. Install what you need; each one shares data with the rest.
Build a custom module
A dealer portal, a fitment checker, an ERP link, your own Shopify app. Describe it and it gets built into your workspace.
Questions
About Microsoft Mail
My company blocks app consent. Now what?
An IT admin grants consent once for everyone. The guide walks through it.
Can we avoid per-user sign-in?
Yes. Admins can use a service account against a target mailbox.
Does it draft with AI?
Drafting happens in the Communications Center. This module supplies the mailbox.
See Microsoft Mail on your own data.
Talk to us and we will show this module running on your business, not a sample account. Call 1-877-ORKIE-15.