Customer Communication
Text customers from the same place you email them
SMS adds text messaging to the Communications Center so texts sit alongside email and other conversations. Messages tie back to the customer record in CRM, where consent decides who can be texted.
Best for: Businesses that want texting handled with the same care as email.
The five things SMS does for you
1
Texts in the shared inbox
SMS conversations sit alongside email and social.
2
Tied to the customer record
Each text is linked to the contact in CRM.
3
Consent respected
CRM consent decides who can be texted.
4
Replies threaded
Incoming replies land in the same conversation.
5
One place to answer
Your team replies to texts where they answer everything else.
How you use it
You say to Claude or ChatGPT
“Text the customers whose orders shipped today with their tracking link.”
What comes back
- Texts in the shared inbox. SMS conversations sit alongside email and social.
- Tied to the customer record. Each text is linked to the contact in CRM.
- Consent respected. CRM consent decides who can be texted.
Works with
Modules that pair well with SMS.
Communications Center
Email, support tickets, and social comments in one shared inbox. AI drafts replies in your voice, and you decide what sends itself.
CRM
One customer record built from your site, store, and inbox. Find good prospects, group them by what they did, and email them with consent checked.
Make it yours
Customize the workspace.
SMS is one module. Add the others you need, talk to all of them from Claude or ChatGPT, or ask for one that does not exist yet.
Connect Claude or ChatGPT
Talk to the workspace in plain English. Ask for reports, changes and builds. Everything it changes waits for your yes.
Add modules from the catalog
Pixel, ads, feeds, email, CRM, inbox, video, finance. Install what you need; each one shares data with the rest.
Build a custom module
A dealer portal, a fitment checker, an ERP link, your own Shopify app. Describe it and it gets built into your workspace.
Questions
About SMS
Where do texts show up?
In the Communications Center, alongside your other conversations.
Does it check consent?
Yes. CRM consent decides who can be texted.
Does it need CRM?
It works best with CRM for consent and customer records.
See SMS on your own data.
Talk to us and we will show this module running on your business, not a sample account. Call 1-877-ORKIE-15.